teamwork


The future is a tricky thing. An opening sentiment I’m sure many economists, policy makers and politicians would agree with right now, but also a logical truism. Books about the future and what it will bring always set themselves to invite ridicule a few years down the line, and have an inevitable lack of concrete foundations: what the future holders, even for professional futurologists such as Bob Johansen, can only ultimately be subjective guesswork. Whether we are looking at the future of work (as Richard Donkin did in another book reviewed here), of leadership, of organisations, or of society, it’s worth remembering a lesson from talent management: past performance is not a reliable guide. Yet, as Marshall McLuhan once observed, “We drive into the future using only our rearview mirror.”

As a former President and Board member of the Institute For The Future, Bob Johansen should be as qualified a guide to what lies ahead as we are likely to find, drawing on four decades of experience of future casting for some of the world’s largest organisations. By its very nature, the future has always been uncertain; recently, the level of uncertainty seems to be increasing and leaders can no more be immune for anxiously wonder what it will mean for them than anyone else. Books such as Leaders Make The Future are, perhaps, only to be expected: that Johansen is one of a small number of authors essaying serious attempts to address this audience is to be welcomed.

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They might have been being facetious, but I recently absent-mindedly eaves-dropped a conversation comparing HR with alchemy. The snatches of the conversation that I overheard were along the lines of turning base metal into gold, rather than exploring some of the other goals of a now archaic discipline – formulating the elixir of life (an aim now pursued more by cosmetics companies and surgeons and by life coaches) or creating the ultimate panacea. As a metaphor for talent management, I guess ‘turning lead into gold’ works rather better than elixirs, and panaceas can stand in for engagement strategies and BUPA membership. But it was an interesting reminder that the urge to discover the legendary magic formula that makes everything all right lives on, regardless of the fate of the disciplines that spawned the different approaches we’ve abandoned over the centuries.

I also couldn’t help but think – possibly as a measure of the prevailing lack of other stimulation at the time – that it was interesting that the other strand of alchemy had somehow dropped out of the equation. To quote everyone’s favourite wise friend (Wikipedia): “In general alchemists believe in a natural and symbolic unity of humanity with the cosmos.” This spiritual and philosophical strand was an integral element of alchemy, but one that fell by the wayside as the scientific discipline of chemistry evolved and displaced its metaphorical parent.

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As it’s always been part of our intention with this blog to publish a range of voices – and we we’re the kind of organisation that likes to make an effort to live by our values – we recently invited the staff here to submit blogs of their own. The rules were simple – be interesting, no politics or religion, and at least try not to swear – but then so was the judge (pauses to blush). And a panel of independent advisors was also on hand to provide opinions on anonymised entries in the interests of fairness.

We have declared a winner – Sally Cristini for her piece, A Well Embroidered Life – but today we’ve published all the entries so you can judge for yourself the diversity of personality and outlook that typifies us. Enjoy your reading – the links to the pieces are all given below:

And please remember - whether you’re staff, an Associate, a client, or just someone who’s stumbled upon this blog and thought “Actually, I’ve got something to say about …” – that contributions and comments are always entirely welcome.

Many colleagues here have also pleaded conscientious personalities and full in-trays, so there are more contributions from here to join these over the coming weeks. Why not join us and have your own say?

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Leadership is a fickle thing. Generally, you should have a good idea if you are doing it correctly or not… but let’s look at the recent history of the England rugby union team.

In 1995, England had a charismatic captain in Will Carling, a tough uncompromising coach in Jack Rowell and – to paraphrase Carling – “57 old farts” in charge of strategy at Twickenham.  

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One of my colleagues here at ASK recently handed me a Times article that she thought might inspire thoughts (or better yet, words – but let’s not rush to judgement): Driven by team power – which you’ll need a Times subscription to read – looked at the emphasis on teams and team working in several MBA courses. It’s inevitably one of those articles that start with the words “The world of work is an increasingly …”, which must surely now rank as a cliché of business writing, although framing truisms in 500 words or less is the kind of challenge that mainstream journalism tends to set. (One possible explanation for the rise of blogging: the writer can use the number of words that are needed, rather than the number that fit the pre-defined space?)

It’s also one of those truisms that are, to be frank, eternal. Teamwork isn’t some new fangled blinding flash, and I’m sure we could unearth (no pun intended) a few archaeologists and anthropologists to back up that assertion. Somehow, I don’t think Avebury rose from the Wiltshire plains because a tribal leader fancied a monument and sent smoke signals out to a preferred supplier list of stone-working consultants. Teamwork was certainly around 300 years ago when Isaac Newton admitted its importance:

If I have seen further than others, it is by standing upon the shoulders of giants.”

And there’s always that timeless electricians’ mantra: “many hands make light work”.

Teamwork is timeless because no man or woman is an island. Even the most anti-social, introverted or malodorous of us depend on others to some extent: unless you are entirely self-sufficient in food, heat, light, shelter, sanitation and so on, others are involved. I will always fondly recall one colleague inadvertently thinking out loud in response to the eternally irritating “There is no “I” in “teamwork” and saying “Yes, but there’s no “f” in “Co-operation” either, is there?”. She wasn’t thanked for her contribution.

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The clichéd form of words would probably be to start with ‘Unaccustomed as I am …’, but being interviewed by someone else actually was a first. I’m therefore blushing slightly to mention that, as part of a two-stage, two-way dialogue with Peter Cook of The Rock’n'Roll Business Guru’s Blog, you can read my responses to Peter’s questions on subjects that include business, leadership, learning transfer and – as neither of us appear to be able to live without it, either literally or as a pricesless metaphor – music.

You can also download a PDF version of Peter’s most recent book, Punk Rock People Management. Previously acclaimed by Professor Charles Handy and Tom Peters, Peter mixes up business academia with music in a heady cocktail that reaches the parts that other business gurus do not dare to touch. Punk Rock People Management takes a critical look at Human Relations and offers some short and straightforward advice on hiring, inspiring and firing staff.  In the spirit of punk, Peter has made each chapter just two pages long – ideal for busy people and those who now browse books online (a Kindle edition is also available, along with a traditional full colour book.)  On hearing of the idea that you could read a chapter in less time than it would take to pogo to a Ramones or Linkin Park song, we understand that international author and speaker Tom Peters tweeted just four characters to Peter: “DO IT”!

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There are many different psychometric instruments in use, not just in leadership or management development, but also in the recruitment and personal development fields and others. As it occurred to me that very rarely do you get to read a first-hand account of the process of completing some of these questionnaires and receiving feedback on them, I took the opportunity to follow up a fascinating session by an ASK colleague during Adult Learning Week by completing a range of the most commonly used tools and receiving facilitated feedback on them. In this first post in a series, I’ll cover MBTI® (later posts will cover FIRO-B® and instruments from the Hogan stable), and I hope they will provide not just interesting reading, but an insight into the psychometric experience for those who have yet to undergo it or are apprehensive about doing so.

Like many other organisations, ASK frequently deploys a range of psychometric instruments. As we value professionalism, client confidentiality and well-being, we only do so where those administering the instrument in question are licensed to do so, and all feedback is facilitated by trained professionals: while we can’t claim to be unique in this, many individuals each year receive feedback from the use of psychometric tests that is unmediated, unsupported and unfacilitated. (Given that any psychometric tool is a form of mirror to be held up to the person completing its questionnaire, this is never something that we would recommend.)

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On the face of it, this was a pretty simple task. Here’s a warehouse full of stuff: pick some, flog it at profit, see what sells, buy more, flog more, building profits and stocks. Yep, got it. It didn’t go well though. A surprising proportion of the brightest young business brains in Britain – well, the contestants, at any road – simplified this further still: flog stuff. As Emperor Sugar had said “this is the re-investment task”, the clue was there at the beginning, but I wondered how many of those bright business brains stop to listen when someone other than them is talking.

One of the initial products on offer were some nodding bulldog toys, replete with Union Flag waistcoats (but minus the car insurance ad, mercifully). This naturally set up a witty off-the-cuff remark from our host aimed at Tom, to the effect that nodding widely wasn’t the whole game and he was now in ‘the thick of it’. Plenty of what was around Tom was fairly thick, to be fair, but I thought what a shame it is that The Apprentice is pre-recorded: a few months on. Otherwise, Tom could have countered by wheeling on Evan Davis – or a clip from Made in Britain – about how we need innovators and product developers as well as traders. The market barrow and the wholesale warehouse didn’t invent themselves, now did they?

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